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Keeping learners focused and on task
Mixture of video & quizzes
On completion of the course
This course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce. It covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build up.
As well as the negative impacts of conflict the course also explores how effective management of conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.
Approved by CPD, IIRSM & Institute of Hospitality
£35
In this instructor lead training, you will follow our expert instructors as they guide you through the course. The course itself will be a mixture of video presentations, interactive quizzes and a test at the end. But don’t worry, the instructor will give you all the information you need to ace the test. After you complete the course, you will receive a digital certificate straight away.
As the course is fully online, you only need either a computer, tablet or smartphone and an internet connection. The course is fully responsive so will work across any device. What’s more, you can even save the course and pick it up again, in exactly the same place on another device.
Estimated Time: 45 mins
Difficulty: All Levels
Categories: Business Skills, Workplace Training
Tags: Conflict Resolution
This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management.
This course can also form part of a more comprehensive business skills training package.
If this course sounds right for you, simply click the ‘buy this course’ button and you will be taken to our e-learning platform, from here you can purchase the course through our secure payment gateway. Alternatively, if you would like to purchase multiple courses or discuss bespoke training packages, please the ‘multiple courses’ button.
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