This course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce. It covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build up.

As well as the negative impacts of conflict the course also explores how effective management of conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.

Approved by CPD, IIRSM & Institute of Hospitality

£35

What’s Involved in the Course?

In this instructor lead training, you will follow our expert instructors as they guide you through the course. The course itself will be a mixture of video presentations, interactive quizzes and a test at the end. But don’t worry, the instructor will give you all the information you need to ace the test. After you complete the course, you will receive a digital certificate straight away.

What Do I Need to Take the Course?

As the course is fully online, you only need either a computer, tablet or smartphone and an internet connection. The course is fully responsive so will work across any device. What’s more, you can even save the course and pick it up again, in exactly the same place on another device.