Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met.

How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Approved by CPD

£35

What’s Involved in the Course?

In this instructor lead training, you will follow our expert instructors as they guide you through the course. The course itself will be a mixture of video presentations, interactive quizzes and a test at the end. But don’t worry, the instructor will give you all the information you need to ace the test. After you complete the course, you will receive a digital certificate straight away.

What Do I Need to Take the Course?

As the course is fully online, you only need either a computer, tablet or smartphone and an internet connection. The course is fully responsive so will work across any device. What’s more, you can even save the course and pick it up again, in exactly the same place on another device.